Nordmann BeNeLux: Teamlead Customer Service (f/m/d)
Standort:Nordmann is a leading multinational company in the field of chemical distribution based in Hamburg, Germany with around 600 employees. At Nordmann, we believe in openness, respect, human kindness and working together in a spirit of trust – and these values are embedded in our corporate culture.
To support our newly founded entity in Capelle aan den IJssel (The Netherlands), we are currently looking for a Teamlead Customer Service (f/m/d).
Ihre Aufgaben:
- Functional management of the Nordmann BeNeLux Customer Service team
- Ensure the smooth day-to-day operations, including managing the order-to-invoice cycle, handling after-sales inquiries and problem-solving
- Consistent and frequent communication with the headquarters in Germany and other departments, including sales, accounting and logistics
- Continuous evaluation, recommendation and implementation of new sales processes
- Regular reporting, monitoring and maintaining product inventory, customer payments etc.
- Operational support for Customer Service
- Other special tasks in consultation with the industry divisions
Ihr Profil:
- Commercial/business administration training, preferably with experience performing above tasks in wholesale and/or foreign trade and industry
- Exceptionally customer-focused, structured and highly reliable
- Strong communication among international teams and teamwork skills
- Affinity for digital tools and processes, with user skills in SAP, CRM and Microsoft Office
- Good competency in English and preferred French or Dutch (written and spoken)
Unser Angebot:
An exciting position in an internationally growing business. As a family-owned company, we value team-oriented working environments and are committed to providing our staff with competitive pay and benefits while supporting their personal and professional development with role-related training opportunities. Let us offer you the chance to take the next step in your career!
